Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
Click here to register by filling in your details and following the instructions.
快猫vip破解版apk宅男No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.
快猫vip破解版apk宅男No, we will not pass your details on to other companies. Don't worry! All information you provide us with is strictly confidential and will not be shared with any third parties.
If you've forgotten your password, just click the"Forgotten Your Password" and a link to reset your password will be emailed to you right away. If you still do not receive an email, write to [email protected] and we will assist you promptly.
We want to make sure you're safe and secure when you're shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.
Our customer service representatives are more than happy to help you. You may contact us via live chat, email us at [email protected], or call 1 300 88 6060. For international customers, our number is +603 2730 2100.
快猫vip破解版apk宅男You can either pay by:
Kindly contact us immediately and we'll assist in canceling your order so that you can place a new one. We'd ask for your kind assistance not to bank in/transfer the amount to our bank account as we can't guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you in store credit.
You will need to call us on our hotline as soon as possible so that we won't process your order. Unfortunately, we are not able to cancel selected items. If you wish to proceed with cancellation, we can only cancel the whole order. Kindly note that all refunds for cancellation will be in store credit.快猫vip破解版apk宅男 If it's too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Please find 'Return' section below.
In most cases, orders are automatically canceled if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly email us at [email protected]快猫vip破解版apk宅男 and we'll check accordingly.
You will need to make a separate order altogether.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to [email protected]
We are terribly sorry about that! Please email us your order ID, the photo of the incorrect item and the item you did not receive to [email protected]. You will then need to return the incorrectly received item back to us. Click here快猫vip破解版apk宅男 for information on how to return an item.
We are terribly sorry about that! Please email us your order ID along with photos of the defect item for us to check further with the team to [email protected].
It is best to contact us immediately and provide us the order number and correct address as soon as order is placed. If it is doable, we will assist you accordingly in amending the address.
Orders are processed within 24 hours. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.
It is best to use an address in which you wish to receive the item or have a person ready to accept the parcel.
Putting an item into your cart does not reserve or hold that item for you. Until you proceed to checkout and make payment, that item will still be available to other buyers.
We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund (for pre-paid) the item even if your order was confirmed. You will then receive an email notification upon cancellation.
快猫vip破解版apk宅男During checkout, you may select your payment method at Step 2. If you have any voucher code or reward/credit points to apply, you may also key in and click apply accordingly.
快猫vip破解版apk宅男To save a new card, you may click 'Add a new card' at Credit/Debit payment option. To remove a card, click edit at the selected card, and proceed to click the 'X' dt.
No, unfortunately we do not accept Amex at the moment. Only Visa/Mastercard are accepted for payments in our payment gateway.
You can either pay by:
Hoolah is a payment option that allows you to get the items you need via a 3-month installment plan with 0% interest. You can use either debit or credit cards from any banks to make your purchase. *Valid for Malaysian users only.
How to use Hoolah?
快猫vip破解版apk宅男For first-time users, please enter your details to create a hoolah account.
快猫vip破解版apk宅男For more information, kindly visit:
Please be informed that refunds are only available to FV store credit. For refunds back to customer's original payment method, however, it will be based on case to case basis.
CREDIT CARD INFORMATION STORAGE
快猫vip破解版apk宅男All credit card information are securely encrypted and stored with our gateway Cybersource, which is a subordinate company by VISA. This gives a second layer of protection for customers credit card information.
When you submit your credit card information, including CVV, our job is to encrypt the info and security transmit to issuers for payment verification and approval. However, verification of the CVV is totally upon issuer's decision. However, we can help to raise the concern to issuers.
Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at [email protected] or call us for us to check further.
For this matter, kindly contact us at [email protected] or call us for us to check further.
Returns are accepted if returned within 30 days of receipt (for local and international orders) in exchange for FV Store Credit only. Only clothes that are unworn unaltered, unwashed and in its original packaging with returns label still attached can be returned/exchanged.
For exchanges, kindly indicate the new size/color you'd like to exchange with in the return form. If the item requested is not available in stock, we will have to give you store credit instead. If you'd like to exchange to a different item altogether, we will first refund you in store credit and you may place a new order for the item.
快猫vip破解版apk宅男Beauty products, stationery, intimates, swimwear, accessories (including jewelry, bags), headscarves (including inners), home and living products (including candles, diffusers) are non-returnable. Sale and markdown items are also non-returnable and non-exchangeable.
For returns and exchanges, customers are advised to notify us first at [email protected]快猫vip破解版apk宅男 by quoting the order number and product details.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions:
*Only selected codes apply. Please inquire further at [email protected] for codes that are returnable.快猫vip破解版apk宅男Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
快猫vip破解版apk宅男You can return any item to us within 30 days of receiving your order (just make sure your items are in the original condition and garment tags still attached). Please repack your items in the original packaging and ensure it is secured.
Malaysia Returns can be dropped off at the nearest counters or centers. Kindly keep a record of your return tracking number.
Singapore快猫vip破解版apk宅男Submit your return form and click 'Return here' accordingly and repack your item(s) with tags intact in the reusable flyer provided.
International Please send your parcel to the address below : FashionValet Sdn BhdNo.18-2, Jalan Teknologi, Taman Sains Selangor 1, Kota Damansara, PJU 5,47810 Petaling Jaya, Selangor Malaysia
For international returns/exchanges, shipping costs are borne by the customer and we are not liable until item reaches our office, as per our Returns Policy. For customs purposes, kindly declare the items as returns/defect. Do update us on the tracking number if you have it so that we can keep an eye out for your parcel.You may email our team at [email protected] for further information and our customer service representative will be happy to assist you with the return process.
You can print the return form here.
快猫vip破解版apk宅男Yes of course! When you return your item to us, kindly state in the return form the new size/color that you want and we'll process it accordingly. If the item is not available in stock, we will have to give you store credit instead.
You may drop off your parcel for free at your nearest PosLaju branch with the consignment note provided in your parcel. However if you did not get the PosLaju consignment note and/or you get charged for your parcel, send us a photo of the receipt. We will proceed to refund the amount to your store credit account. 快猫vip破解版apk宅男For international parcels, unfortunately shipping costs are borne by the customer and we are not liable until item reaches our office
Once received, we will take 1-3 working days to process the parcel. We will update you via email once the process is complete.
Do email us at [email protected] and we will check on your orders accordingly.
快猫vip破解版apk宅男We truly apologize as we don't accept walk-in pickup and/or returns at our warehouse. You may ship your item to us or drop the parcel at one of our stores.
快猫vip破解版apk宅男Unfortunately, reward points are nonrefundable as it has been utilized for your prior purchase.
Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
Should there be any cases that do not fall under any category above, you may email us at [email protected] 快猫vip破解版apk宅男All return request will however be subjected for review & approval.
快猫vip破解版apk宅男Reward Points are like loyalty points. Every Ringgit spent with Fashionvalet will entitle you with 1 reward point. The accumulated reward points can be used to offset the total for your next purchase.
快猫vip破解版apk宅男To use your Reward Points, simply proceed to check out and click"Apply" under Reward Point in Step 2 during checkout.
快猫vip破解版apk宅男No, Reward Points has no expiry date and can be used for purchase of any item on the website.
快猫vip破解版apk宅男No, unfortunately Reward Points are non-transferable and non-refundable.
Kindly contact our customer support at [email protected] or call us for further assistance.
快猫vip破解版apk宅男No, Reward Point is only applicable for online purchase on the website.
快猫vip破解版apk宅男Yes of course! You will need to key in your details on the iPad available in stores. You can also key in your details .
You may enter the coupon code/voucher code at the designated box provided at Step 2 during checkout. Be sure to login before applying any code to checkout.
Only one voucher code can be applied per order.
Please bear in mind that brand exclusions may apply and it's up to FV's discretion to omit them from the promotion. Apart from that, always remember that you must be logged in for the code to work!
Only purchase with selected codes are returnable & exchangeable. Please inquire further at [email protected] for codes that are valid for returns & exchange.
Unfortunately, reward points are nonrefundable as it has been utilized for your prior purchase.
You can find the store list at our contact us page.
快猫vip破解版apk宅男 Stay tuned to our social media pages for any updates on store opening elsewhere!
快猫vip破解版apk宅男Due to different stock allocation and rapid stock movement, we are unable to advice on the availability of an item. For more information, you may contact our store directly at the numbers found above.
Yes of course! You will need to key in your details on the iPad available in stores. You can also key in your details .
Unfortunately, no. However, you may try on any item at our store and ask for assistance from our staff to make the purchase online using your store credit, provided the item is in stock.
Please be informed that all online purchases can only be processed by our warehouse team. Therefore, you can drop the item at our physical store and it will be returned back to us to be processed accordingly.
快猫vip破解版apk宅男Please update your device Operating System to the latest version.
Follow this steps:
快猫vip破解版apk宅男To get app Version:
Please reset your password and ensure it has more than 8 characters.
The different amount shown is likely due to cache, to clear your cache, follow below steps:
Please mention your device model, OS version, customer account, app version*, describe the issues in detail and email to [email protected]
Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter and update our BACK IN STOCK tab, so it's good to check frequently.
Unfortunately, we are unable to do so. Sorry :( We usually announce restocked items in our newsletter and Instagram, so don't forget to subscribe and check frequently!
Easy! Please email our buying team at [email protected]快猫vip破解版apk宅男 and provide photos of your product, website address (if any), price range and any relevant information that you think we should know.
快猫vip破解版apk宅男You may scroll down and find the measurement tab beside/under the product details tab.
Unfortunately, at the moment, we do not have any gift wrapping service/gift cards, but stay tuned on our social media for any updates. For special request to add notes to orders, kindly email us at [email protected] and we will check with the team if it is doable.